Accurate Info When And Where You Need
Operational intelligence (OI) is the category of enterprise-grade IT solutions that encompasses data monitoring, event management, business analytics, decision-making and the implementation of timely solutions that are focused on business operations. In addition, ATHUS enables Continuous and Active Business Process Improvements (CA-BPI) to extend the core functionality of OI. This is the basis for OI 2.0.
Operational Intelligence is more than a buzzword. While people tend to make it fit with their own definitions (or just use it because it makes them sound clever), Operational Intelligence is something every business should be striving to have: It means immediate action (and unattended) for improved efficiency in the day-to-day while running of your business. It means, anticipating a problem, raising it and being able to solve it before it cripples your organization.
Operational Intelligence is about tapping into data and business processes to change actions in real-time across the entire fabric of your business. It’s about systems that use information to streamline processes and make sure there are no gaps or cracks in how your business operates. Unlike Business Intelligence (BI), which relates to data analysis and long-term change, OI means immediate action and improved efficiency in your business’s day-to-day.
Working towards Operational Intelligence doesn’t necessarily mean collecting vast swathes of new data. It can simply mean accessing and applying “intelligence” to the data you already have. It means that rather than waiting for information to come to you, the data you need is gathered and delivered as and when you need it based on built in alerts and triggers that sit right across the system. But a very key element of successful OI implementations is the ability to take these alerts and be able to solve the situation on the spot and unattended.
ATHUS: The Path To A Successful OI 2.0
Undoubtedly people are the most important part of any business – but people aren’t perfect. They’re good at creativity, innovative thinking, and communication, but not so great at dull repetitive tasks or being able to retain critical business IP in their heads.
Operational Intelligence helps your people by removing the drudgery – making their work quicker, easier and more accurate. It triggers the next step in the process, not just for you but for everyone in the organization that needs to be involved. No one has to go looking for it, the right information, data or step to take is instantly delivered to you. That intelligence is retained within the fabric of the way the company operates until you decide to change. It does the grunt work so your people can get back to what they do best.
OI starts with understanding how you want to do business, then connecting the dots across your organization to deliver it. Unlike other business process mapping exercises, it doesn’t need an expensive consultant to tell you how to do it. Nor do you have to tackle applying OI all at once.
Automating one critical operational process, such as raising an alert every time a key service standard isn’t met, can be enough to significantly enhance your overall productivity.
ATHUS: The Best Compliment To Your BI
With business intelligence solutions from vendors such as Cognos, Hyperion, and alike; data is reported on a periodic basis, such as daily, weekly or monthly. The users are given tools to create the parameters for the reports, and then can take the generated reports to analyze and make the appropriate business changes. Traditional approaches to business intelligence usually sit on top of data warehouses or relational data stores, and require a static data model to be defined in order to build the reports for analysis.
In contrast, operational intelligence solutions look at the real-time status of business processes and underlying data. They are often interactive and enable drill-down capabilities to allow analysts to get to the most accurate information at that moment, make appropriate business decisions based on that timely information as well as correct any data inconsistencies that may arise. In order to get real-time reporting on today’s business conditions, you need to embrace loosely coupled data, such that the data is not organized in an orderly model with defined parameters. The data provides a more incremental view of the ever-changing nuances of a business process, and supports greater agility and change.
At the heart of the matter, with business intelligence, analysts are looking at past data, using their conclusions to inform future decisions, but the data and reports are disconnected from the activity stream. With operational intelligence, the data and information are on-going, tied directly to the events and activities that surround a business process, and analysts are proactively tying the decisions with the business processes as they occur.
That’s where ATHUS provides a framework for managing and interacting not just with business data, but with the context of the data.
Find more about ATHUS and how to provide immediate benefits to your organization. Extend the life-cycle of your existing legacy platform. Increase visibility of your overall data elements and monitor key events to get real-time notifications as they occur.
Contact Borba&Lewis for a risk-free demo. Start reaping the ATHUS benefits right away.
Borba&Lewis Consulting, LLC is an authorized global business partner of AMAXONIA LLC.
ATHUS and other AMAXONIA products and services mentioned herein (including parts of this content) as well as their respective logos are trademarks or registered trademarks of AMAXONIA, LLC in the US and other countries. All other product and service names mentioned are the trademarks of their respective companies.